This privacy statement discloses the privacy practices for www.NetAdvance.com.
NetAdvance recognizes and respects the importance of maintaining the privacy of our customers and our Web site’s users. Accordingly, we created this privacy statement to disclose NetAdvance’s information gathering and dissemination practices. We operate our business by the principles set forth below. Through the following privacy statement, NetAdvance agrees to notify its users of:
What personally identifiable information is collected from you through the Web site.
Whether NetAdvance or a third party is collecting the information.
How the information is used.
With whom and under what circumstances your information may be shared.
What choices are available to you regarding collection, use and distribution of the information.
What security measures are taken to protect the loss, misuse or alteration of information under NetAdvance’s control.
How you can update or revise the information.
What means of recourse are available if you believe we have violated any provision in our privacy statement.
Information Collection and Use
You can browse through NetAdvance’s Web site without telling us who you are or revealing any information about yourself. However, if you want to use our Web site’s services,
you must register with us by providing personal information.
We only use your personal information to help us service your account, to improve our services to you, to provide you with payment of your real estate commissions on a factored basis, and to inform you about any promotions that may be of interest to you. We will not sell, rent, or share your personal information with third parties. In the event that court orders or laws mandate NetAdvance to disclose personal information, we will do so only to the extent required by law.
Registration In order to use our Web site’s services, you must first complete the registration form. During registration you are required to give two kinds of information: personal and sales transaction information. Personal information collected includes: customer name, home/business address, home/business phone and fax numbers, email address(es), birth date, site password, password reminder (mother’s maiden name, birth city, pet’s name) and Social Security number. Transaction information collected includes: buyer/seller names, property address, deposit amount, sale type (condo, new home construction, town home, etc.), purchase price, closing entity (attorney, title company), closing date, and commission earned.
This information is collected for several reasons. Social Security numbers are used for customer identification purposes as well as to provide them with tax related information. The remaining personal information is collected to create a database of customer information that avoids re-entering the same information every time our services are used. We also use this information to contact you about the services on our site for which you have expressed interest. Transaction information is collected so we can verify that a sale occurred and it was valid.
Business Transfers
In the unlikely event that NetAdvance or substantially all of its assets are acquired, NetAdvance’s business, including customer information, will be transferred to the
acquiring company. However, in the unlikely event that NetAdvance files for bankruptcy or proceedings are commenced against NetAdvance in bankruptcy under federal or state
bankruptcy laws, customer information will not be included among assets sold, auctioned or otherwise transferred to any third party in satisfaction of debts owed by
NetAdvance.
Notification of Changes
If we update our privacy policy, we will post a notice on our Homepage (www.NetAdvance.com). Anyone can review the changes by going directly to our privacy statement. This
ensures readers are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use
personally identifiable information in a manner different from that stated in our privacy policy at the time it was collected, we will notify users by way of an email. We
will offer users a choice as to whether or not we use their information in this different manner.
Cookies
A cookie is information passed from a web server to a web browser. NetAdvance’s Web site uses cookies to maintain the integrity of a client login session. No personal
information is passed or stored in the cookie.
Log Files
We use Internet Protocol (IP) addresses to analyze trends, administer the site, track users’ movements, and gather broad demographic information for aggregate use. IP
addresses are not linked to personally identifiable information.
Sharing
We are the sole owners of our customer list. We do not sell, rent, or share personally identifiable demographic information with our partners, affiliates or advertisers.
Links
This Web site contains links to sites belonging to corporate and alliance partners. Corporate partners are outside companies with the same customer targets with which we develop
mutually beneficial relationships. Alliance partners are brokerage houses that let us market our services to their agents and brokers as bound by contractual agreements. We try
to protect our customers by requiring every potential partner to sign an agreement promising to adhere to privacy policies consistent with ours throughout the entirety of our
partnership. However, please be aware that despite our best efforts, NetAdvance is ultimately not responsible for the privacy practices of these sites. We encourage our users
to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies
solely to information collected by this Web site.
Security
NetAdvance takes every precaution to protect our users’ information both online and off-line. The servers on which we store personally identifiable information are kept in a secure
environment. We also ensure our staff’s trustworthiness. Only employees who need the information to perform a specific job function have access to personally identifiable information.
Prior to employment, ALL employees must submit to background checks performed through an independent screening agency. They are checked for criminal convictions, diploma credentials, and
previous employment. We also require them to undergo thorough training on our security and privacy practices as a condition of employment.
If you have any questions about the security of our Web site, you can send an email to agent @ NetAdvance.com.
Supplementation of Information
In order for NetAdvance to properly fulfill its obligation to our customers, it is necessary for us to independently verify each sale contract with the attorney, escrow company or
title company that is closing the sale. We do this by calling the contact name on the customer’s sale contract. We tell the contact we are funding a portion of the commission on the
sale and ask for their confirmation that the y have opened escrow and are acting as the closing entity. We never share any personal information because we do not identify the sales
associate during the call.
Special Offers
We send all new members a welcome email to verify password and user name. Established members will occasionally receive information on promotions whereby we introduce our affinity
partners’ products and services. Out of respect for the privacy of our customers, we are our partners’ only source of contact to our customers and we will never sell, share, transfer
or disclose our customer list in any other way. We also present our customers the option to not receive these types of communications. Please see our choice and opt-out information below.
Site and Service Updates
The only updates we send relate to NetAdvance broker and agent master agreements. Both brokers and agents fill out master agreements online at the time they register for our service.
If any legal information changes in an agreement, they are notified and required to complete a new one at the time of their next transaction. We tell applicants the date the contract was
changed, what the changes are and, if they want to complete the transaction, they must accept the changes by clicking "accept" on the revised contract.
Correcting/Updating Personal Information
If your personally identifiable information changes (such as your home address, phone number, etc.), or if you no longer desire our service, you can correct, update or remove any personal data provided
by calling us at (512) 241-2003 or toll-free at (866) 280-8765, emailing us agent @ NetAdvance.com, or mailing us at Customer Service, 5914 West Courtyard Drive, Suite 320, Austin, Texas, 78730.
Choice/Opt-out
NetAdvance does not rent, sell, or share users’ personal information with third parties. However, we regularly send users emails asking them if they want to opt-out of receiving information on our
promotional materials. When you get one of these emails, you may opt-out by hitting the reply button and typing "remove" in the email’s subject line. You can also opt-out by emailing us directly at agent @ NetAdvance.com and typing "remove" in that email’s subject line.
Children
NetAdvance does not provide services to, nor acquire information from, children under 18 years old.
Consumer Recourse
If you feel that this company is not abiding by its posted privacy policy, please contact Sean Whaling, President, at (866) 280-8765, sean.whaling @ NetAdvance.com, 5914 West Courtyard Drive, Suite 320,
Austin, Texas, 78730.
This privacy statement was last updated on September 1, 2010